Customer Service

Shipping & Delivery
We have a range of same day and next day flower delivery options. All our next day deliveries are dispatched by courier in secure flower dispatch boxes. Our postal flower range are arranged bouquets, our Flowers by the Stem range are flowers sent unarranged. Please click here to view more details.

Privacy & Security
We at Postal Flowers take security seriously. We use industry leading SSL technology to encryot dredit card details. Our payments are processed by RealEx Payments a leading payment security company.

Returns & Replacements
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Ordering & Order Notification

Problems placing your order

If you are experiencing problems whilst placing your order then please do not hesitate to contact us either by:
 

Telephone:  (01) 532 8477

or 

Email:  info@postalflowers.ie


How to amend an order
If you would like to change the details of an order you've recently placed, please contact our Customer Service Team by email: info@postalflowers.ie or by phone: (01) 5328477.

Our opening hours are:

Monday - Friday

09.00 - 18.00

Saturday

09.00 – 17.30

Sunday

Closed


Order Notification
You will be sent an email notification that your order has been received shortly after reaching the Order Confirmation screen. This email will summarise the full details of your order - including confirmation of recipient and card message. This will be sent to the e-mail address you provided within the 'Your Details' section of the order form. We would advise you to print and retain this information. Your order confirmation will contain an individual order number. If you need to call us about your order please ensure you have this order number ready as it allows us to find the details of your order easily.


Payment, Pricing & Promotions
All product prices are quoted in Euro. For international orders, your floral order will be filled to value based on current currency exchange rates. In the event we cannot fill your floral order for the amount quoted, you will be contacted via e-mail. 

Accepted methods of payment

We are pleased to accept any of the following methods of payment for purchases made online at postalflowers.ie:

  • PayPal
  • Laser
  • Switch / Solo
  • Master Card
  • Visa

Viewing Orders & My Account Area
Registering for the My Account service is free and allows you to recall your personal information when visiting us again, making it faster to place future orders. There is also an address book to store your recipients details, together with a log of orders previously placed. You may also check the status of an order in your account area. This is not a ralltime service but is available the following day. I am afraid we do not have a facility to check postal flowers only courier delivery and same day deliveries.
Note - you do not have to have an account to make an order.

Updating Account Information
The site provides the ability for you to maintain and update your details. Postal Flower will use the information provided to us to assist us in delivering your order. As a result it is important that you maintain your information so that we can process order correctly and that items are sent to the intended location.