Substitution Policy

Flowers & Gifts

Many types of flowers are seasonably available and this may vary depending on region and country.

Occasionally, therefore, the florist may need to substitute one flower variety or plant, or indeed packaging and sundry items, for another. When doing so, we try to adhere to the substitution guidelines detailed below:

  • Any substitution will be of superb quality to ensure customer satisfaction.
  • Care is taken to maintain the style, theme and colour scheme of the arrangement
  • The value of the replacement flower, plant, balloon or other gift  will be equal to, or greater than, the original ordered.
  • When substitution is necessary, the utmost care is taken to provide items which maintain the overall effect of the gift.



  • For green and blooming plants, a plant similar in appearance and care requirements and of equal or greater value may be substituted in order to insure a timely delivery.
  • For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
  • If the plant container shown online is not available, a similar container will be used.


Balloons & Stuffed Animals

While we strive to ensure that what you order is what is delivered, occasionally we may need to substitute product due to availability issues. (For Example: Certain theme balloons may be slightly different than pictured due to changes in production designs, certain balloon colors or seasonal balloons may not be available, stuffed animals may be different than pictured,  If this is the case, we will ensure that the general look and feel of your balloon bouquet, or gift basket is retained and any products we substitute will be of EQUAL or GREATER value.