Flower Delivery Ireland Frequently Asked Questions

Flower Ordering FAQ’s

 

Yes we can make up flower arrangements for all occasions. Give us a call or pop into our shop and we candiscuss exactly what you are loo king for.

Yes, our shop is located inRaheny, Dublin 5. You can order at short notice and collect your flowers on a same day basis. Please call us on 01 830 3707 to arrange

We are open during weekdays, (Mon-Sat) from 9:00am to 6:00pm. Closed on Sunday’s

You can place your order in different ways. You may do it via our website, or alternatively you can give us a call directly from Ireland 01 830 3707. You can also call from outside of Ireland on +353 1 830 3707

In Dublin we can use a taxi service to deliver your last minute flower delivery. We can provide a 2 hours delivery service, but it will incur a Taxi fee which is dependent on delivery location. Please call us for more information.

The most common issue we come across when processing orders is that the recipient’s details are not filled out correctly. This can lead to a delay in delivery if not addressed promptly.

Yes of course! We understand that sometimes you may want your identity to be kept a secret, so we will not disclose any information about the sender unless given permission to.

When ordering a bouquet of flowers from us, we include a complementary card, so you can leave any message you like to the recipient.

We accept all major debit and credit cardsand also cash payments if you are in store. We also allow payments by Paypal.

Yes. We offer a variety of extras that can be purchased alongside one of our beautiful flower bouquets. We offer luxury boxes of hand-made chocolates in different sizes, as well as teddy bears in multiple sizes. Our other options include bottles of Prosecco, Personalised cards for all occasions, and colourful balloons that are sure to add colour to whatever occasion you are celebrating.

The best way to care for your beautiful flower bouquet is to keep them in fresh water in a well-lit room full of natural light. Once well kept, our flowers last anywhere from 7-12 days, depending on the flower in the arrangement.

Please note regarding consumable products, ingredients vary and are subject to change depending on the supplier. We cannot be held responsible for any allergy or food intolerance etc. arising from the consumption of same.

You can contact us by phone, email or live chat on our website to inform us of any changes you wish to make to your order.

 

Flower Delivery FAQ’s

 

We are open for same day delivery to all Dublin postcodes, with next day delivery to anywhere in Ireland

Yes, we offer next day delivery to any post code in Northern Ireland

Our delivery charge range is €7.95 to €8.95 across the island of Ireland including Northern Ireland.

Yes!We do for orders placed before 1pm that are addressed in Dublin. If your order is placed anytime after 1.00pm, it will be considered as delivery for the next day.

If you wish to receive an update on your flower order, you can give our store a call, or send us a message on live chat on our website.

Our drivers pack all of their deliveries carefully in separate boxes so that each order arrives at its destination in pristine condition.

Yes, we try and facilitate this where possible. This is on a case to case basis please request at time of purchase or give us a call to check.

The more information you supply to us, the easier the delivery process is. If possible, please include a number for both yourself and the recipient so if they are not home, we can give them a call to inform them we called.

No, we do not deliver on Sundays except on Mothers Day or when Valentines Day falls on it. We deliver Monday to Saturday (excluding bank holidays) in any Dublin postcode or area and we deliver Mon to Friday next day anywhere in Ireland.

Yes. We can deliver your flowers on the day of your wedding. Delivery charges vary according to the location and quantity of flowers. Please contact us for more information.

We endeavour to send an email confirmation to inform you that your order has been delivered.

Our process for the recipient not being home is to call the number supplied to us to arrange what to do with the bouquet. If we do not get an answer, we attempt to leave it with a nearby neighbour and we leave a note in the letterbox informing the recipient of the location of their flowers.

No problem, as long as a contact number is given, we can call the recipient and ask for the address or where they want it to be delivered.

No, we don’t. We consider all orders as a gift so we don’t include price tags or receipts when we send it, unless you request us to send you a copy of it at a later date.

In Dublin once we have the mobile number of the recipient, we can contact them and retrieve the correct delivery address for their flowers.However for deliveries outside Dublin sent by courier it will not be possible to change the delivery or retrieve the flower for redirection.

Generally speaking no, but it always better to have one as it allows us find hard to finddelivery addresses such as houses in rural areas. You can check for an Eircode here

It will be no problem to change a delivery date, but we would need up to 24 hours notice, so we do not send your order out with our drivers or couriers.

Yes, but please bear in mind when we deliverto a business address we are generally only permitted to deliver to a reception or post room area. The flowers will then need to be dealt with internally to reach the right recipient.

ManyDublin hospitals no longer accept flowers on certain wards and some may refuse flowers entirely. They are not allowed into ICU’s or Respiratory wards. We recommend contacting the hospital to check this before ordering a flower delivery.Maternity Hospitals generally do allow flowers on the wards.

For hospitals outside Dublin these will eb delivered by courier and will only deliver to a reception/post room area of the hospital. We cannot be held responsible for how the flowers are dealt with internally or if refused altogether.

Beaumont Hospital will accept flowers for staff members but no longer allows flower delivery to patients. They do however allow Balloon and Chocolate gift delivery, which you can view here.

They allow flower delivery to the Mater Hospital for staff only. Unfortunately, the Mater Hospital no longer permits the delivery of flowers to patients in any of their wards. They do accept the delivery of chocolates and balloons gifts, and you can take a look at our full range here.

Like the other main Dublin hospitals the Tallaght Hospital does allow flower delivery for staff members but does not accept flower deliveries for its patients on most wards. Alternatively, you can send a balloon or a box of luxury chocolates to your loved one. View our great hospital gift delivery range here.

Yes! The Coombe Hospital allows flower deliveries to patients and staff. We have a fantastic range of new baby flowers and balloons gifts which are available for delivery to the Coombe Hospital.

Absolutely, we can deliver to both patients and staff members in the Rotunda Hospital

Yes we can deliver Flowers, Plants and Balloons to Holles Street Maternity Hospital. Check out our large range of new baby Gift options including flowers, Balloons, Chocolates, Teddy Bears & Champagne.

Yes we can deliver flowers to both St Vincent’s Public & St Vincent’s Private Hospitals. We can deliver flowers, balloons, teddys, chocolates and other gifts to both staff and patients

Yes! We would highly recommend phoning ahead to make sure someone at reception can deliver the flowers internally to the right place as we will only be permitted to deliver to a post room or reception area. Please include any departments, room numbers or relevant information needed for internal handling.

 

Flower Design FAQ’s

 

Our flowers are sourced from the finest farms in Holland, South America and Africa and are delivered fresh so that you only get the highest quality flowers from us.

Our skilled florists cando most different kinds of flower arrangements – handtied bouquets, flower centrepieces, table arrangements, pedestal arrangements or in a vase, in hatboxes, corsage and wedding flowers. They can customise according to your preference. If you have any special requests for a flower delivery, please do not hesitate to give us a call. We would love to be of assistance.

We endeavour to have the flowers look as close as possible to the online flower picture,if we have all the flowers available. Many types of flowers are seasonably available, and this may vary depending on region and country.Occasionally, therefore, the florist may need to substitute one flower variety or plant, or indeed packaging and sundry items, for another. When doing so, we try to adhere to the substitution guidelines detailed below:

  • Any substitution will be of superb quality to ensure customer satisfaction.
  • Care is taken to try and maintain the style, theme and colour scheme of the arrangement
  • The value of the replacement flower, plant, balloon or other gift will be equal to, or greater than, the original ordered.
  • When substitution is necessary, the utmost care is taken to provide items which maintain the overall effect of the gift
  • Due to time constraints it is not always possible to communicate substitution requirements to the customer
.

All bouquets are beautifully hand-tied by expert florists and packed in gift wrapping paper. To ensure a long lasting, and fresh gift, our florist then place the bouquet in a water pack. Your gift will be hand delivered, anywhere in Dublin, by one of our hugely experienced drivers. If you are anywhere else in Ireland, one of our couriers will hand deliver your order in a box.

 

Flower Payment & Cancellation FAQ’s

 

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We usually require 48 hours’ notice prior to your delivery date so we can make sure your order is not dispatched. However please call us or email us and we will do our very best to help.

Yes! Once you have placed your order, we will send confirmation of all the details to the email address you have provided. This can sometimes take up to 10 minutes.

Yes, we accept PayPal and all major Credit Cards.

If your flowers have not turned up, please give our shop team a call and we will look into your query. Alternatively, you can contact us on email or our live chat service when available on our website.

Once you have successfully placed your flower order you will receive an order confirmation along with payment invoice.

Please give our customer services a call on01 830 3707. We may be able to pick up the order where you left off, and we may try to complete the transaction manually.

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